Customer Service & Shipping
Stout Gardens customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.
Overseas and Canadian orders: We do ship out of the US, however this website is unpredictable in calculating shipping and phytosanitary certificates. At present phytosanitary certificates are $73 in Oklahoma, regardless of the size of the order (up to $1250). These are required for all orders outside the USA. Some countries, for example Australia and South American countries, require you have an import permit. We advise you check with your country's department of agriculture for costs, restrictions, etc.
E-mail us your order and we'll let you know what the costs will be: firstname.lastname@example.org or call (405) 642.4190
Shipping Iris: We begin shipping iris in July and hope to finish by September 15. We encourage those of you in colder climates to order early and get your iris in by mid August to provide them time to get established before your first freeze. We cannot be responsible for iris not planted correctly or lost due to weather. Those of you in warmer climates should shoot for August- September to plant your iris. Please specify your ideal time for shipment.
Shipping Daylilies: We start shipping your daylilies in May and can continue to June. Fall shipping starts in August to September 15.
Bonus: We will select bonus plants of one per every four ordered up to seven (more then that increases shipping). We must select bonus plants on value and stock available. We do often include some of our own introductions as bonus. While you may not know these cultivars, we feel that they are superior performing plants.
Substitutions: Occasionally we run out of a plant we're offering. We will not substitute without your permission. If you do permit us to substitute, we will offer you a plant of equal or greater value and similar characteristics. Some plants are in short supply, so please order early! We will notify you when plants are out of stock.